By purchasing tickets or booking events, you agree to abide by the following terms and conditions:
- Management Decision
- All decisions made by management are final. Any disputes or issues will be resolved at the sole discretion of the management team.
- Online Tickets & Entry
- Online tickets do not guarantee immediate entry. We operate on a free-flow, “one in, one out” basis to comply with health and safety regulations. Your online ticket entitles you to a 1-hour session, which must be taken as a continuous session and cannot be split throughout the day.
- If capacity limits are reached upon your arrival, you may need to wait for entry.
- Party Bookings
- Before booking an online party, we strongly recommend visiting our party area in person to ensure it is the right fit for your child(ren)’s event. Lack of familiarity with the layout or facilities is not a valid reason for cancellation.
- Party bookings must be made for future dates only; bookings are not accepted for past events or dates.
- Party bookings must be made at least 7 days in advance. No bookings will be accepted for parties within 7 days of the event.
- Cancellations & Refunds
- Refunds for parties or general bookings are available up to one week (7 days) before the booking date.
- No refunds will be issued for bookings made for past dates or missed events.
- Refund requests must be submitted in writing via email or in person at least 7 days prior to the scheduled booking.
- Health and Safety
- To ensure the safety of all visitors, our softplay area operates with strict capacity limits. Management reserves the right to deny entry if these limits have been reached.
- All children must be supervised by an adult at all times. The softplay facility does not provide childcare services.
- General Conduct
- Visitors must adhere to all posted rules and guidelines while on the premises. Failure to follow the rules may result in being asked to leave without a refund.
- Our softplay area is designed for children. Adults may only use the equipment in designated areas and must ensure they are not endangering other guests.
- Liability
- Kiddistop accepts no responsibility for personal injury, loss, or damage to property while using the facilities.